Returns & Exchanges
At Jolla Shop, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. Whether you received a defective unit or simply changed your mind, our streamlined process ensures your satisfaction is our priority.
Initiate Your Request
Log in to your Jolla Shop account and select the 'Return Item' option next to your order history to generate a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all accessories, manuals, and protective inserts are included to avoid restocking fees.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.
Quality Inspection & Refund
Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing